Privacy Policy

Effective Date: 19/06/2025

At Auto Shiness, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, contact us, or make a booking.

1. What Personal Information We Collect

We may collect personal information from you when you make a booking, submit an enquiry, or interact with our website. This may include:

• Your name

• Contact information (phone number, email address)

• Vehicle details (make, model, condition)

• Address or service location

• Booking preferences

• Any additional information you provide voluntarily

We only collect information that is necessary for our business operations and service delivery.

2. How We Collect Your Information

We collect your personal information through:

• Online forms on our website

• Phone calls, emails, or direct messages

• In-person communication

• Cookies or website analytics tools (to improve website performance and user experience)

3. How We Use Your Information

We use your personal information to:

• Confirm and manage bookings

• Respond to enquiries and provide customer support

• Deliver mobile car detailing services at your requested location

• Send booking confirmations, reminders, or service updates

• Improve our website, services, and customer experience

• Comply with our legal and regulatory obligations

We will not use your personal information for purposes unrelated to our services without your consent.

4. Photos, Videos, and Recordings

As part of our detailing process, we may:

• Take photos and videos of your vehicle before and after the service for quality assurance, insurance, and training purposes.

• Record audio or video interactions with customers for service verification and internal staff training.

We respect your privacy, and we will never publish or share photos, videos, or recordings on our website, social media, or in marketing materials without your explicit consent.

5. Storage and Security of Your Information

Your information is stored on secure servers hosted by Hostinger International Ltd, our website hosting provider. Hostinger uses industry-standard encryption and security protocols to safeguard your information.

While no system is completely secure, we take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.
If your data is no longer needed for business or legal reasons, we will securely destroy or de-identify it.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may disclose your information to:

• Hostinger, for website hosting and data storage purposes

• Third-party service providers that assist with bookings or payment processing

• Staff or contractors performing services on our behalf

• Legal or regulatory authorities, if required by law

Hostinger may store data on servers located outside of Australia. We take reasonable steps to ensure any overseas providers comply with privacy standards consistent with the APPs. You can review Hostinger’s privacy policy here: https://www.hostinger.com/privacy-policy

7. Access and Correction of Your Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, outdated, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable time.

8. Making a Privacy Complaint

If you believe we have breached your privacy or mishandled your information, you can contact us to lodge a complaint. We take all complaints seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on our website with the effective date noted at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Auto Shiness
Email: autoshinecardetailing1@gmail.com
Service Area: Melbourne, Victoria — currently servicing areas within 15km of Glen Waverley (The Glen)