Terms and Conditions

Effective Date: 19/06/2025

Welcome to Auto Shiness. By booking our mobile car detailing services or using our website, you agree to the following terms and conditions. Please read them carefully before making a booking.

1. Service Area & Travel Surcharge

We currently provide mobile car detailing services within 15km of The Glen (Glen Waverley Shopping Centre, VIC 3150).

Bookings outside this 15km radius may incur a travel surcharge, which will be quoted before your appointment is confirmed.
We reserve the right to decline service outside our current coverage area based on availability or travel feasibility.
As our business grows, we may expand our service area. Any changes will be announced on our website and social media platforms.

2. Bookings

Bookings can be made via our website, phone, email, or social media platforms such as Facebook and Instagram (via direct message).
All bookings are subject to confirmation by Auto Shiness.
Please provide accurate details about your vehicle, location, and service preferences to avoid delays or pricing adjustments.

3. Vehicle Condition & Cleanliness Surcharge

We reserve the right to apply an additional surcharge if a vehicle requires significantly more time or resources than standard detailing due to:

Excessive dirt, mud, or sand
Large or stubborn stains
Excessive pet hair
Food debris, rubbish, or foul odours

You will be notified of any additional charges before the work begins.

4. Service Requirements

To complete our detailing service at your location, the following must be available:

Access to a working water tap
Access to a standard 240–250V power outlet

If these are not accessible, we may need to reschedule or cancel the service, and a call-out fee may apply.

5. Payments

Full payment is due immediately upon completion of the service, unless otherwise agreed in writing beforehand.
We accept cash and bank transfer only.
Bank transfer must be confirmed before our team leaves the location.

If the service booked is completed in full and matches the agreed package, the customer is obligated to pay in full — even if they are not present at completion.

6. Late Payment Fee

If payment is not made at the time of service:

A $25 late fee will apply if the balance is not paid within 24 hours
An additional $10 per day may be charged if payment is not received within 7 days

7. Non-Payment Procedure

If payment is not received within the specified time:

A final reminder and formal payment notice will be sent via SMS or email
If the balance remains unpaid, we may refer the matter to a debt collection agency or initiate legal recovery action
Customers with unpaid balances may be banned from future services and reported if necessary

8. Cancellations & Rescheduling

You must provide at least 24 hours’ notice to cancel or reschedule your appointment.
Cancellations made with less than 24 hours’ notice may result in a cancellation fee.
We may also reschedule due to unsafe weather or working conditions.

9. Photos, Videos & Media Consent

We may take before-and-after photos or videos of your vehicle for quality assurance and training.
We may also record interactions for service confirmation.
No images, videos, or recordings will be posted publicly (website, social media, or marketing) without your explicit consent.

10. Customer Responsibilities

Provide accurate service location details and ensure easy access to your vehicle
Ensure there's adequate space to work around the vehicle safely
Remove any personal belongings prior to service
Obtain permission if the vehicle is located on private property or business premises

11. Satisfaction Guarantee

If you're not satisfied with the service, contact us within 24 hours of completion. We will review your concerns and aim to resolve them fairly and promptly.

12. Limitations of Liability

Auto Shiness is not responsible for:

Pre-existing damage, wear, or defects
Damage caused by poor vehicle condition or aftermarket modifications
Unforeseen circumstances that delay or prevent service delivery

We reserve the right to decline service if a vehicle poses a health, safety, or hygiene risk (e.g., infestations, biohazards).

13. Privacy

Your personal information is collected and handled in line with our Privacy Policy, in accordance with the Privacy Act 1988 (Cth). We do not sell or misuse your information. It is used solely for managing bookings and delivering services.

14. Changes to Terms

These Terms and Conditions may be updated from time to time. The latest version will always be published on our website and take effect from the date listed at the top.

15. Contact Us

If you have any questions or concerns, contact:

Auto Shiness
Email: autoshinecardetailing1@gmail.com
Service Area: Melbourne, Victoria – currently servicing within 15km of Glen Waverley (The Glen)